Package Delivery a Competitive Weapon for Retailers This Holiday Season
“Cameron Holloway, a sales associate at Sears in the Cumberland Mall here, is hard at work helping a customer—a virtual shopper 300 miles away in Semmes, Ala. The Sears website just sent a message to...
View ArticleAmazon Customer Posts Best Twitter Rant Ever
Josh Gates, host of the SyFy channel’s Destination Truth ordered a T-shirt from Amazon. What he got instead was a pair of hamburger earmuffs. Was he disappointed by the mistake? Hell no. Instead, he...
View ArticleParcel Delivers Packages When You’re Actually Home
“Online shopping gives us a new level of convenience. With just a couple of clicks, anything can be delivered to your doorstep — that is, as long as someone’s home between the hours of 9 a.m. and 5...
View ArticleL.L.Bean Shoppers Get a Peek at the Post-Order Process
What happens after pressing the “Submit Order” button can be somewhat of a mystery for online shoppers. In its order confirmation email to shoppers, StellaService Elite-rated L.L.Bean takes the...
View ArticleDelivery Startup Instacart Expands to Philadelphia
“Want to know what city will get fast-growing grocery delivery service Instacart next? Follow the weather. The start-up, run by former Amazon.com fulfillment whiz Apoorva Mehta and backed by venture...
View ArticleAmazon Hikes Cost of Annual Prime Membership
For the first time in nine years Amazon has announced plans to increase the cost of a Prime membership, which will rise $20 to $99 per year. Amazon hasn’t disclosed exact numbers, but did say Prime...
View ArticleStella Benchmarks: Net-A-Porter.com Pairs High Fashion With High-Quality Service
Shoppers visit Net-A-Porter.com for high-quality fashion, and they’re getting the customer service to match. Self-described as “world’s premier online luxury fashion destination,” Net-A-Porter.com...
View ArticleFedEx CEO Takes Sloppy E-Tailers to Task
“FedEx Corp. Chief Executive Fred Smith took a tough line with e-commerce companies on Wednesday, saying they need to shape up sloppy shipping practices or risk losing customers. On Wednesday, FedEx...
View ArticleUSPS Details Plans for Partnering with Ecommerce Sites
“Nagisa Manabe, the chief marketing and sales officer with the USPS, offered a preview of an array of initiatives that the agency is working on to improve and expand its services through the use of...
View ArticleStellaService Report: Essential Holiday Ecommerce Data & Best Practices
[vimeo https://vimeo.com/105060551] Today we’re excited to release our Q3 2014 report, Essential Holiday Ecommerce Data & Best Practices. As more consumers are turning to the ease of online...
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